FAQ
Have a question? We've gathered answers to some of the questions we're asked most often. If you don't find what you're looking for, please feel free to contact us—we're always happy to help.
Are your pieces handmade?
Many of our pieces are handcrafted by us using quality beads, natural stones, artisan pendants, leather, sterling silver, and other carefully selected materials. We also offer thoughtfully selected jewelry chosen for its quality, beauty, and timeless style. Each product description clearly identifies the materials and details of that individual piece.
Is shipping really free?
Yes! FREE U.S. shipping is included in the price of every item, so there are no additional standard shipping charges at checkout.
How long will it take to receive my order?
Orders are carefully packaged and shipped as quickly as possible. Delivery times may vary depending on your location and the shipping carrier.
Do you accept returns?
Please visit our Store Policies page for complete details regarding returns, exchanges, and damaged items.
How should I care for my jewelry?
Please visit our Jewelry Care Guide for detailed instructions on caring for sterling silver, gold-plated jewelry, beads, gemstones, leather, and other materials.
Do you sell at craft shows?
Yes! We enjoy meeting our customers in person and participate in select craft shows throughout the year. Follow us on Facebook and Instagram for upcoming craft show announcements.
Can I send jewelry as a gift?
Absolutely! Our jewelry makes beautiful gifts for birthdays, anniversaries, holidays, and other special occasions.
How can I contact you?
If you have any questions, please email us at:
simplyelegantbysistersco@gmail.com
We'll be happy to assist you.